{"id":836,"date":"2026-07-24T10:53:43","date_gmt":"2026-07-24T08:53:43","guid":{"rendered":"https:\/\/autorental.ba\/?page_id=836"},"modified":"2026-07-28T16:09:24","modified_gmt":"2026-07-28T14:09:24","slug":"vehicle-pickup","status":"publish","type":"page","link":"https:\/\/autorental.ba\/en\/cesta-pitanja\/preuzimanje-vozila\/","title":{"rendered":"Vehicle Pick-Up"},"content":{"rendered":"
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Vehicle Pick-Up<\/h1>\n \n \n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n <\/svg><\/span>\n Before Rental<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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  • \n Is it necessary to provide the exact vehicle pickup time when making a reservation?<\/a>\n <\/li>\n
  • \n How far in advance should I make a reservation?<\/a>\n <\/li>\n
  • \n Which payment methods do you accept?<\/a>\n <\/li>\n
  • \n Can I pay for the rental when collecting the vehicle?<\/a>\n <\/li>\n
  • \n Can the rental period be shorter than 24 hours?<\/a>\n <\/li>\n <\/ul>\n \n
    \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n
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    \n \n <\/svg><\/span>\n Vehicle Reservation<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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    • \n What do I need to rent a vehicle?<\/a>\n <\/li>\n
    • \n Is there a fee for making or cancelling a reservation?<\/a>\n <\/li>\n
    • \n Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?<\/a>\n <\/li>\n
    • \n Is vehicle delivery or collection at a specific address available?<\/a>\n <\/li>\n
    • \n Which payment methods do you accept?<\/a>\n <\/li>\n <\/ul>\n \n
      \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n
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      \n \n <\/svg><\/span>\n Vehicle Pick-Up<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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      • \n Can I collect and return the vehicle outside business hours?<\/a>\n <\/li>\n
      • \n What should I do if the vehicle is not provided with a full fuel tank?<\/a>\n <\/li>\n
      • \n Is there a mileage limit?<\/a>\n <\/li>\n
      • \n What is the cross-border fee, and when is it charged?<\/a>\n <\/li>\n
      • \n Which payment methods do you accept?<\/a>\n <\/li>\n <\/ul>\n \n
        \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n
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        \n \n \n \n \n \n \n<\/svg><\/span>\n During Your Rental<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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        • \n Can someone other than the main driver return the vehicle?<\/a>\n <\/li>\n
        • \n Where can I check which type of fuel the vehicle requires?<\/a>\n <\/li>\n
        • \n What should I do if I lose the key, vehicle documents or registration plate?<\/a>\n <\/li>\n
        • \n What should I do if the vehicle breaks down or gets a flat tyre?<\/a>\n <\/li>\n
        • \n What is the procedure if the vehicle breaks down abroad?<\/a>\n <\/li>\n <\/ul>\n \n
          \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n
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          \n \n \n \n \n \n \n<\/svg><\/span>\n Vehicle Return<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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          • \n Can my credit card be charged after the rental period?<\/a>\n <\/li>\n
          • \n Can I return the vehicle before the scheduled return date?<\/a>\n <\/li>\n
          • \n How late can I return the vehicle without an additional charge?<\/a>\n <\/li>\n
          • \n Can someone other than the main driver return the vehicle?<\/a>\n <\/li>\n
          • \n What happens if I do not have time to refuel the vehicle?<\/a>\n <\/li>\n <\/ul>\n \n
            \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n
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            \n \n \n \n \n \n<\/svg><\/span>\n Technical Questions<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n <\/h3>\n \n \n
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            • \n Is smoking allowed in the vehicle?<\/a>\n <\/li>\n
            • \n Are pets allowed in the vehicle?<\/a>\n <\/li>\n
            • \n How do I install a child seat, and are the seats inspected and cleaned?<\/a>\n <\/li>\n
            • \n What should we do if we no longer need the rented additional equipment or if it has a technical issue?<\/a>\n <\/li>\n
            • \n Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?<\/a>\n <\/li>\n <\/ul>\n \n
              \n Read more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              \n \n Can I collect and return the vehicle outside business hours?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              You can collect and return the vehicle outside business hours for an additional out-of-hours service fee.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Can another person drive the vehicle?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              Yes. In that case, an additional driver fee may apply. The additional driver must have all the valid documents required from the main driver.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n What should I do if the vehicle is not provided with a full fuel tank?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              If the vehicle is not provided with a full fuel tank, you may return it with the same fuel level it had when you collected it.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Is there a mileage limit?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              No. Unlimited mileage is included.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n What is the cross-border fee, and when is it charged?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              The cross-border fee is charged only when you travel outside Bosnia and Herzegovina. A one-time fee of 50 BAM applies because vehicle repairs or replacement outside Bosnia and Herzegovina are considerably more expensive.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Which payment methods do you accept?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              You can pay by credit or debit card, in cash using the local currency BAM, or by bank transfer when this option is specified during the reservation process.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Why is a credit card required?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              A credit card serves as security for the rental payment. When the vehicle is collected, an amount corresponding to your liability is pre-authorised on the credit card. The amount depends on the selected protection package.\n\nDepending on the bank, it may take up to 30 days for the reserved funds to be released.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Can I leave the security deposit in cash?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              Yes. The security deposit can be provided either in cash or by credit card.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n Why do I need to provide a security deposit if I have a protection package?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              Purchasing an additional insurance package does not limit or exclude the renter\u2019s liability in any other circumstances prescribed by applicable laws, insurance regulations, or rules governing the loss of insurance coverage.<\/p>

              Furthermore, the insurance packages listed below do not exclude or limit liability for damage to the vehicle caused by war, civil unrest, or rebellion. They also do not cover the loss of or damage to additional or mandatory vehicle equipment, keys, or vehicle documents.<\/p>

              Under no circumstances do the additional insurance packages limit or exclude the renter\u2019s liability for damage caused to third parties or their property.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n What is covered by the protection packages?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              BASIC Package<\/strong> - The BASIC package is included in the rental price.<\/p>

              Under this package, the renter is liable for vehicle damage costs up to a maximum amount of BAM 1,000, provided that all agreed terms, procedures, and clearly defined requirements forming part of the Rental Agreement and published on our company\u2019s website have been fully complied with at the time the damage occurred.<\/p>

              The renter is also liable for costs of up to BAM 1,000 in the event of theft or attempted theft of the vehicle. This package does not cover damage to or destruction of tyres, wheel rims, wheel covers, the underside of the vehicle, windows or other glass surfaces, including the panoramic roof.<\/p>

              PLUS Package<\/strong> - Under the PLUS package, the renter is liable for vehicle damage costs up to a maximum amount of BAM 500, provided that all agreed terms, procedures, and clearly defined requirements forming part of the Rental Agreement and published on our company\u2019s website have been fully complied with at the time the damage occurred.<\/p>

              The renter is also liable for costs of up to BAM 500 in the event of theft or attempted theft of the vehicle.<\/p>

              This package does not cover damage to or destruction of tyres, wheel rims, wheel covers, the underside of the vehicle, windows or other glass surfaces, including the panoramic roof.<\/p>

              RELAX Package<\/strong> - The RELAX package covers the full cost of damage resulting from a traffic accident, theft, or attempted theft of the vehicle, regardless of the total amount of the damage.\n\nCoverage applies exclusively when all agreed terms, procedures, and clearly defined requirements stated in the Rental Agreement and published on our company\u2019s website have been fully complied with at the time of the accident, theft, or attempted theft.<\/p>

              This package also covers damage to or destruction of tyres, wheel rims, wheel covers, the underside of the vehicle, windows or other glass surfaces, including the panoramic roof.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n

              \n \n How is the cost of vehicle damage determined?<\/span>\n \n <\/svg><\/span>\n <\/svg><\/span>\n <\/span>\n <\/button>\n \n
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              If you do not have an additional protection package, the cost of the damage will be deducted from the security deposit according to the damage price list applicable to your vehicle category.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Preuzimanje vozila Prije najma Da li je prilikom rezervacije obavezno navesti ta\u010dno vrijeme preuzimanja vozila? Koliko unaprijed moram napraviti rezervaciju? Koje vrste pla\u0107anja nudite? Mogu li platiti najam prilikom preuzimanja vozila? Mo\u017ee li najam trajati manje od 24 sata? Pro\u010ditaj vi\u0161e Rezervacija vozila \u0160to mi je sve potrebno za iznajmiti vozilo? Pla\u0107a li se izrada […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":730,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-836","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/pages\/836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/comments?post=836"}],"version-history":[{"count":25,"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/pages\/836\/revisions"}],"predecessor-version":[{"id":1329,"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/pages\/836\/revisions\/1329"}],"up":[{"embeddable":true,"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/pages\/730"}],"wp:attachment":[{"href":"https:\/\/autorental.ba\/en\/wp-json\/wp\/v2\/media?parent=836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}