Contact info
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info@autorental.ba
What is a cross-border fee and when is it paid?
The cross-border fee is only paid if you are traveling outside the borders of Bosnia and Herzegovina. The fee of 30 KM is paid once, and the reason is that in the event of any breakdown outside the borders of Bosnia and Herzegovina, the repair or replacement of the vehicle is significantly more expensive than within the borders of Bosnia and Herzegovina.
How far in advance do I need to make a reservation?
A reservation needs to be made at least 24 hours before vehicle pickup, while during high-demand season (July and August), it is preferable to make the reservation at least 72 hours before vehicle pickup.
Is there a fee for making or canceling a reservation?
There is no fee for making or canceling a reservation.
What if I receive a traffic fine during the rental period?
If you commit any traffic violation, we as the vehicle owner will receive the fine, and we will inform you via email or phone. Additionally, we are obliged by law to provide your information along with the rental contract to the police department that issued the fine.
Is there a charge for chemical or deep cleaning service for the vehicle?
Yes, if the vehicle is not returned in the same condition as it was received, meaning if the interior of the vehicle is dirty or if there was smoking inside the vehicle despite the no-smoking policy.
What is covered by the insurance packages?
The BASIC package - This package is included in the rental price. In this package, the client is responsible for the costs of damage to the vehicle up to the amount of 1000 KM if all the agreed and clearly defined regulations, which are an integral part of the contract and are clearly stated on our company's website, are respected at the time of the damage. Additionally, the client bears the costs in the event of theft or attempted theft of the vehicle up to 1000 KM. This package does not cover damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
Paket PLUS – U ovom paketu troškove nastale štete na vozilu do iznosa od 500 KM plaća klijent ukoliko su prilikom nastanka prethodno opisane štete poštovani svi ugovoreni i jasno definisani propisi koji su sastavni dio ugovora i koji su jasno navedeni na web stranici naše kompanije. Također klijent snosi troškove u slučaju krađe ili pokušaja krađe vozila do 500 KM. Ovim paketom nije pokrivena šteta nastala uslijed uništenja/oštećenja automobilskih guma, naplatka ili poklopca naplatka, donjeg dijela vozila i stakala odnosno panoramskog krova.
The RELAX package - This package covers all costs in the event of a traffic accident, theft, or attempted theft of the vehicle, regardless of their amount, but only if all agreed and clearly defined regulations on the contract or on our company's website are respected at the time of the traffic accident or theft of the vehicle. This package also covers damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
What is the minimum and maximum age to rent a vehicle?
The minimum age to rent a vehicle is 18 years with at least one year of driving experience. Drivers under the age of 20 pay a young driver fee. There is no maximum age limit.
Can the rental period be less than 24 hours?
The rental period can be less than 24 hours, but the minimum charge is for 1 day, or 24 hours.
Is smoking allowed in the vehicle?
Smoking is not allowed in our vehicles. If the smoking ban is violated, a fee for the vehicle's chemical cleaning service will be charged.
What if I lose the key, documents, or registration plate?
In that case, please contact our branch immediately so that we can take necessary steps to allow you to continue using the vehicle as soon as possible.
What is a cross-border fee and when is it paid?
The cross-border fee is only paid if you are traveling outside the borders of Bosnia and Herzegovina. The fee of 30 KM is paid once, and the reason is that in the event of any breakdown outside the borders of Bosnia and Herzegovina, the repair or replacement of the vehicle is significantly more expensive than within the borders of Bosnia and Herzegovina.
How far in advance do I need to make a reservation?
A reservation needs to be made at least 24 hours before vehicle pickup, while during high-demand season (July and August), it is preferable to make the reservation at least 72 hours before vehicle pickup.
Is there a fee for making or canceling a reservation?
There is no fee for making or canceling a reservation.
What if I receive a traffic fine during the rental period?
If you commit any traffic violation, we as the vehicle owner will receive the fine, and we will inform you via email or phone. Additionally, we are obliged by law to provide your information along with the rental contract to the police department that issued the fine.
Is there a charge for chemical or deep cleaning service for the vehicle?
Yes, if the vehicle is not returned in the same condition as it was received, meaning if the interior of the vehicle is dirty or if there was smoking inside the vehicle despite the no-smoking policy.
What is covered by the insurance packages?
The BASIC package - This package is included in the rental price. In this package, the client is responsible for the costs of damage to the vehicle up to the amount of 1000 KM if all the agreed and clearly defined regulations, which are an integral part of the contract and are clearly stated on our company's website, are respected at the time of the damage. Additionally, the client bears the costs in the event of theft or attempted theft of the vehicle up to 1000 KM. This package does not cover damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
The PLUS package - In this package, the client is responsible for the costs of damage to the vehicle up to the amount of 500 KM if all the agreed and clearly defined regulations, which are an integral part of the contract and are clearly stated on our company's website, are respected at the time of the damage. Additionally, the client bears the costs in the event of theft or attempted theft of the vehicle up to 500 KM. This package also covers damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
The RELAX package - This package covers all costs in the event of a traffic accident, theft, or attempted theft of the vehicle, regardless of their amount, but only if all agreed and clearly defined regulations on the contract or on our company's website are respected at the time of the traffic accident or theft of the vehicle. This package also covers damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
What is the minimum and maximum age to rent a vehicle?
The minimum age to rent a vehicle is 18 years with at least one year of driving experience. Drivers under the age of 20 pay a young driver fee. There is no maximum age limit.
Can the rental period be less than 24 hours?
The rental period can be less than 24 hours, but the minimum charge is for 1 day, or 24 hours.
Is smoking allowed in the vehicle?
Smoking is not allowed in our vehicles. If the smoking ban is violated, a fee for the vehicle's chemical cleaning service will be charged.
What if I lose the key, documents, or registration plate?
In that case, please contact our branch immediately so that we can take necessary steps to allow you to continue using the vehicle as soon as possible.