Frequently Asked Questions
Vehicle Reservation
- What do I need to rent a vehicle?
- Is there a fee for making or cancelling a reservation?
- Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?
- Is vehicle delivery or collection at a specific address available?
- Which payment methods do you accept?
Vehicle Pick-Up
During Your Rental
- Can someone other than the main driver return the vehicle?
- Where can I check which type of fuel the vehicle requires?
- What should I do if I lose the key, vehicle documents or registration plate?
- What should I do if the vehicle breaks down or gets a flat tyre?
- What is the procedure if the vehicle breaks down abroad?
Vehicle Return
Technical Questions
- Is smoking allowed in the vehicle?
- Are pets allowed in the vehicle?
- How do I install a child seat, and are the seats inspected and cleaned?
- What should we do if we no longer need the rented additional equipment or if it has a technical issue?
- Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?