Customer Support

Before Rental

• Is it necessary to provide the exact vehicle pickup time when making a reservation?
• How far in advance should I make a reservation?
• Which payment methods do you accept?
• Can I pay for the rental when collecting the vehicle?
• Can the rental period be shorter than 24 hours?

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Vehicle Reservation

• What do I need to rent a vehicle?
• Is there a fee for making or cancelling a reservation?
• Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?
• Is vehicle delivery or collection at a specific address available?
• Which payment methods do you accept?

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Vehicle Pick-Up

• Can I collect and return the vehicle outside business hours?
• What should I do if the vehicle is not provided with a full fuel tank?
• Is there a mileage limit?
• What is the cross-border fee, and when is it charged?
• Which payment methods do you accept?

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During Your Rental

• Can someone other than the main driver return the vehicle?
• Where can I check which type of fuel the vehicle requires?
• What should I do if I lose the key, vehicle documents or registration plate?
• What should I do if the vehicle breaks down or gets a flat tyre?
• What is the procedure if the vehicle breaks down abroad?

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Vehicle Return

• Can my credit card be charged after the rental period?
• Can I return the vehicle before the scheduled return date?
• How late can I return the vehicle without an additional charge?
• Can someone other than the main driver return the vehicle?
• What happens if I do not have time to refuel the vehicle?

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Technical Questions

• Is smoking allowed in the vehicle?
• Are pets allowed in the vehicle?
• How do I install a child seat, and are the seats inspected and cleaned?
• What should we do if we no longer need the rented additional equipment or if it has a technical issue?
• Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?

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