Before Rental

A reservation should be made at least 24 hours before vehicle pickup. During the high-demand season, particularly in July and August, we recommend booking at least 72 hours in advance.

If you have not received the reservation confirmation at the email address you provided, please check your spam or junk folder. If you still cannot find it, contact us at info@autorental.ba or call +387 61 22 00 00.

No. There is no fee for making or cancelling a reservation.

A credit card serves as security for the rental payment. When the vehicle is collected, an amount corresponding to your liability is pre-authorised on the credit card. The amount depends on the selected protection package. Depending on the bank, it may take up to 30 days for the reserved funds to be released.

Yes. The security deposit can be provided either in cash or by credit card.

You can pay by credit or debit card, in cash using the local currency BAM, or by bank transfer when this option is specified during the reservation process.

Yes.

Your card may be charged after the rental if an additional payment becomes necessary, for example due to parking fines, traffic violations or damage discovered after the vehicle has been washed that was not visible because the vehicle was returned excessively dirty. You will be notified of any subsequent charges by email or telephone.

Yes, you can pay when collecting the vehicle. In that case, the pre-authorisation amount may be reduced. Depending on the selected protection package, pre-authorisation may not be required or may be reduced to a minimum.

The minimum age for renting a vehicle is 18, and the driver must have held a valid driving licence for at least one year. Drivers under the age of 20 are required to pay a young driver fee. There is no maximum age limit.

No. Unlimited mileage is included.

Yes, the rental period can be shorter than 24 hours. However, the minimum charge is equivalent to one full rental day, or 24 hours.

If you notify us in advance, the vehicle will be held until you arrive. Without prior notice, we cannot guarantee that the vehicle will remain available.

Yes. You will inspect the vehicle together with one of our employees and compare any existing damage with the damage recorded in the rental agreement.

If you commit a traffic or parking offence, we will receive the fine as the registered owner of the vehicle and notify you by email or telephone. In accordance with applicable laws, we are also required to provide your details and a copy of the rental agreement to the police authority that issued the fine.