Technical Questions

I did not receive my reservation confirmation. Who should I contact?

If you have not received the reservation confirmation at the email address you provided, please check your spam or junk folder. If you still cannot find it, contact us at info@autorental.ba or call +387 61 22 00 00.

Is smoking allowed in the vehicle?

Smoking is not permitted in any of our vehicles. If this rule is violated, an additional professional cleaning fee will be charged.

Are pets allowed in the vehicle?

Yes, but please note that an additional professional cleaning fee will be charged if the vehicle’s interior is excessively soiled.

What should I do if I lose the key, vehicle documents or registration plate?

In this case, you must contact our rental office immediately so that we can take the necessary steps and help you continue your journey as soon as possible.

Am I legally required to use a child seat?

By law, all children under 150 cm in height must be secured in an appropriate child safety seat that is properly installed in the vehicle.

How do I install a child seat, and are the seats inspected and cleaned?

All child seats are safe, clean, and in proper working condition. Installation instructions are provided on each seat. Our employee is not required to install the child seat in the vehicle, but will be happy to assist you.

Do I need to call the police if the vehicle is damaged?

You must contact the police and notify the rental office immediately.

What should I do if the vehicle breaks down or gets a flat tyre?

In this case, please contact the rental office. Be sure to pay attention to any warning lights or messages displayed on the vehicle’s instrument panel and consult the owner’s manual located in the glove compartment.

How can I be sure that I will not be charged for pre-existing damage?

Before and after each rental, the vehicle is inspected together with the renter. All existing damage is documented with descriptions and photographs in our system and on the vehicle check-in/check-out form.

Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?

You will receive a replacement vehicle within 24 hours, subject to possible additional charges.

What should we do if we no longer need the rented additional equipment or if it has a technical issue?

Please contact our rental office to arrange its return. In this case, you will only be charged for the period during which the additional equipment was used.

What happens if I receive a parking fine or another traffic fine?

If you commit a traffic or parking offence, we will receive the fine as the registered owner of the vehicle and notify you by email or telephone. In accordance with applicable laws, we are also required to provide your details and a copy of the rental agreement to the police authority that issued the fine.