During Your Rental

Is it necessary to provide the exact vehicle pickup time when making a reservation?
How far in advance should I make a reservation?
Which payment methods do you accept?
Can I pay for the rental when collecting the vehicle?
Can the rental period be shorter than 24 hours?

What do I need to rent a vehicle?
Is there a fee for making or cancelling a reservation?
Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?
Is vehicle delivery or collection at a specific address available?
Which payment methods do you accept?

Can I collect and return the vehicle outside business hours?
What should I do if the vehicle is not provided with a full fuel tank?
Is there a mileage limit?
What is the cross-border fee, and when is it charged?
Which payment methods do you accept?

Can someone other than the main driver return the vehicle?
Where can I check which type of fuel the vehicle requires?
What should I do if I lose the key, vehicle documents or registration plate?
What should I do if the vehicle breaks down or gets a flat tyre?
What is the procedure if the vehicle breaks down abroad?

Can my credit card be charged after the rental period?
Can I return the vehicle before the scheduled return date?
How late can I return the vehicle without an additional charge?
Can someone other than the main driver return the vehicle?
What happens if I do not have time to refuel the vehicle?

Is smoking allowed in the vehicle?
Are pets allowed in the vehicle?
How do I install a child seat, and are the seats inspected and cleaned?
What should we do if we no longer need the rented additional equipment or if it has a technical issue?
Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?

Can I return the vehicle before the scheduled return date?

Da, vozilo možete vratiti prije predviđenog datuma uz prethodnu najavu. Međutim, u slučaju ranijeg povrata vozila, iznos za neiskorištene dane najma se ne refundira.

How late can I return the vehicle without an additional charge?

Can someone other than the main driver return the vehicle?

Where can I check which type of fuel the vehicle requires?

What should I do if I lose the key, vehicle documents or registration plate?

Do I need to call the police if the vehicle is damaged?

What should I do if the vehicle breaks down or gets a flat tyre?

In this case, please contact the rental office. Be sure to pay attention to any warning lights or messages displayed on the vehicle’s instrument panel and consult the owner’s manual located in the glove compartment.

What is the procedure if the vehicle breaks down abroad?

During Your Rental

Before Rental

Vehicle Reservation

Vehicle Pick-Up

During Your Rental

Vehicle Return

Technical Questions