Vehicle Reservation
- What do I need to rent a vehicle?
- Is there a fee for making or cancelling a reservation?
- Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?
- Is vehicle delivery or collection at a specific address available?
- Which payment methods do you accept?
- Can someone other than the main driver return the vehicle?
- Where can I check which type of fuel the vehicle requires?
- What should I do if I lose the key, vehicle documents or registration plate?
- What should I do if the vehicle breaks down or gets a flat tyre?
- What is the procedure if the vehicle breaks down abroad?
- Is smoking allowed in the vehicle?
- Are pets allowed in the vehicle?
- How do I install a child seat, and are the seats inspected and cleaned?
- What should we do if we no longer need the rented additional equipment or if it has a technical issue?
- Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?
To rent a vehicle, you need a valid driving licence, an identity card or passport, and a credit card issued in the driver’s name (Diners, Visa, Mastercard or American Express). In certain cases, a credit card may not be required if you have previously used our services and provide an appropriate security deposit.
An international driving permit is required if your driving licence is not written in the Latin alphabet.
When making a reservation, you must provide the exact vehicle pickup time. Should you need to change it later, please contact us and we will do our best to accommodate your request.
A reservation should be made at least 24 hours before vehicle pickup. During the high-demand season, particularly in July and August, we recommend booking at least 72 hours in advance.
If you have not received the reservation confirmation at the email address you provided, please check your spam or junk folder. If you still cannot find it, contact us at info@autorental.ba or call +387 61 22 00 00.
No. There is no fee for making or cancelling a reservation.
You can pay by credit or debit card, in cash using the local currency BAM, or by bank transfer when this option is specified during the reservation process.
Additional insurance packages may also be purchased when collecting the vehicle. Our staff will explain the coverage and benefits included with each package.
Yes. In that case, an additional driver fee may apply. The additional driver must have all the valid documents required from the main driver.
Our range of additional equipment includes portable GPS navigation devices, in-car Wi-Fi devices, child seats for different age groups, and electric scooters. You can view the available additional equipment at the following link.
Vehicle delivery to a requested location is available for an additional fee, depending on the distance between the rental office and the requested location.
It is not possible to rent a vehicle without presenting the original physical documents.
