Vehicle Return
- What do I need to rent a vehicle?
- Is there a fee for making or cancelling a reservation?
- Do I need to select an additional protection package when making the reservation, or can I decide when collecting the vehicle?
- Is vehicle delivery or collection at a specific address available?
- Which payment methods do you accept?
- Can someone other than the main driver return the vehicle?
- Where can I check which type of fuel the vehicle requires?
- What should I do if I lose the key, vehicle documents or registration plate?
- What should I do if the vehicle breaks down or gets a flat tyre?
- What is the procedure if the vehicle breaks down abroad?
- Is smoking allowed in the vehicle?
- Are pets allowed in the vehicle?
- How do I install a child seat, and are the seats inspected and cleaned?
- What should we do if we no longer need the rented additional equipment or if it has a technical issue?
- Will I receive a replacement vehicle if the original vehicle is damaged due to my fault?
Your card may be charged after the rental if an additional payment becomes necessary, for example due to parking fines, traffic violations or damage discovered after the vehicle has been washed that was not visible because the vehicle was returned excessively dirty. You will be notified of any subsequent charges by email or telephone.
You can collect and return the vehicle outside business hours for an additional out-of-hours service fee.
Yes, you can return the vehicle before the scheduled return date with prior notice. In that case, we will refund the price difference for the remaining unused rental days.
The required fuel type is stated in the rental agreement and the vehicle documents. You can also find the fuel type indicated on the inside of the fuel filler flap.
Yes, but that person must be listed in the rental agreement as an additional driver.
When returning the vehicle, you will be charged for the missing fuel as well as a refuelling service fee.
Yes, if the vehicle is not returned in the condition in which it was collected, if the interior is excessively dirty or if the no-smoking policy has been violated.
