Vehicle pickup
Can I pick up and return the vehicle outside of office hours?
You can pick up and return the vehicle outside of office hours for an additional fee for after-hours return/pick-up.
Can another person use the vehicle?
Yes, in that case, an additional driver fee may apply, and the additional driver must have all valid documents as the primary driver.
What if I don't receive a full tank of fuel?
If the vehicle does not have a full tank of fuel, you can return the vehicle with the same fuel level as when you picked it up.
Is there a mileage limit?
There is no mileage limit; you have unlimited kilometers.
What is a cross-border fee and when is it paid?
The cross-border fee is only paid if you are traveling outside the borders of Bosnia and Herzegovina. The fee of 30 KM is paid once, and the reason is that in the event of any breakdown outside the borders of Bosnia and Herzegovina, the repair or replacement of the vehicle is significantly more expensive than within the borders of Bosnia and Herzegovina.
What payment methods do you accept?
You can pay by credit and debit cards as well as cash (Bosnian Convertible Mark, KM), bank transfer if indicated during the vehicle reservation.
Why is a credit card required?
A credit card serves as payment assurance for the rental. When picking up the vehicle, we authorize the credit card (reserve funds) for the amount of responsibility (the amount depends on the type of protection clauses you choose). It may take up to 30 days for the funds to be unblocked depending on the bank.
Can I leave a deposit in cash?
Yes, you can leave a deposit in cash as well as by credit card.
Why do I have to leave a deposit if I have an insurance package?
Payment of additional insurance packages does not limit or exclude the user's liability in other circumstances provided by legal regulations and insurance rules governing the loss of insurance rights. Also, these packages do not exclude or limit liability for damages to the vehicle caused by war operations or riots, nor damages due to loss/damage of additional and mandatory vehicle equipment, keys, and documents. Additionally, additional insurance packages do not in any case limit or exclude user liability for damages to third parties and their property.
What is covered by the insurance packages?
The BASIC package - This package is included in the rental price. In this package, the client is responsible for the costs of damage to the vehicle up to the amount of 1000 KM if all the agreed and clearly defined regulations, which are an integral part of the contract and are clearly stated on our company's website, are respected at the time of the damage. Additionally, the client bears the costs in the event of theft or attempted theft of the vehicle up to 1000 KM. This package does not cover damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
The PLUS package - In this package, the client is responsible for the costs of damage to the vehicle up to the amount of 500 KM if all the agreed and clearly defined regulations, which are an integral part of the contract and are clearly stated on our company's website, are respected at the time of the damage. Additionally, the client bears the costs in the event of theft or attempted theft of the vehicle up to 500 KM. This package also covers damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
The RELAX package - This package covers all costs in the event of a traffic accident, theft, or attempted theft of the vehicle, regardless of their amount, but only if all agreed and clearly defined regulations on the contract or on our company's website are respected at the time of the traffic accident or theft of the vehicle. This package also covers damage resulting from destruction/damage to car tires, rims, or wheel covers, the lower part of the vehicle, and glass or panoramic roof.
What is the cost of damage to the vehicle?
If you do not have an additional insurance package, the damage will be charged from the deposit amount according to the price list following the price list for your vehicle category.