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FAQ
FAQ
Before rental
Is it mandatory to specify the exact pick-up time when making a reservation?
How far in advance do I need to make a reservation?
What payment methods do you accept?
Can I pay for the rental when picking up the vehicle?
Can the rental period be less than 24 hours?
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Vehicle reservation
What do I need to rent a vehicle?
Is there a fee for making or canceling a reservation?
Can I decide on purchasing additional insurance packages during the reservation, or can I decide during the vehicle pick-up?
Is delivery/pick-up of the vehicle to a specific address possible?
What payment methods do you accept?
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Vehicle pickup
Can I pick up and return the vehicle outside of office hours?
What if I don't receive a full tank of fuel?
Is there a mileage limit?
What is a cross-border fee and when is it paid?
What payment methods do you accept?
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During the rental
Can someone else return the vehicle instead of the main driver?
Where can I check what type of fuel I need to put in the vehicle?
What if I lose the key, documents, or registration plate?
What if the vehicle has a mechanical failure or a flat tire?
What is the procedure in case of vehicle breakdown abroad?
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Vehicle return
Can the credit card be charged after the vehicle rental?
Can I return the vehicle before the scheduled return date?
What is the allowed delay for returning the vehicle without additional charges?
Can someone else return the vehicle instead of the main driver?
What if I haven't had time to refuel?
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Technical questions
Is smoking allowed in the vehicle?
Is it allowed to transport pets in the vehicle?
How do I install a child seat in the vehicle, and are they safe and clean?
We rented additional equipment, but we don't need it anymore or it has technical difficulties.
If the vehicle breaks down due to my fault, will I receive a replacement vehicle?
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