During the rental
Can I return the vehicle before the scheduled return date?
Yes, you can return the vehicle before the scheduled date with prior notice. In this case, we will refund you the difference for the remaining unused rental days.
What is the allowed delay for returning the vehicle without additional charges?
The allowed delay is 2 hours. After that time, an additional day of rental will be charged.
Can someone else return the vehicle instead of the main driver?
Yes, but in that case, the person must be indicated on the contract as an additional driver.
Where can I check what type of fuel I need to put in the vehicle?
The type of fuel is indicated on the rental agreement and vehicle documents. Additionally, the fuel type is also displayed on the inside of the fuel tank cap.
What if I lose the key, documents, or registration plate?
In that case, please contact our branch immediately so that we can take necessary steps to allow you to continue using the vehicle as soon as possible.
Do I need to call the police in case of vehicle damage?
You must call the police and inform our branch.
What if the vehicle has a mechanical failure or a flat tire?
In that case, you need to contact our branch. Pay attention to the lights and messages on the vehicle's dashboard and use the manual located in the glove compartment.
What is the procedure in case of vehicle breakdown abroad?
Please contact our branch on the emergency phone numbers.