Before rental
Is it mandatory to specify the exact pick-up time when making a reservation?
When making your vehicle reservation, you must specify the exact pick-up time. However, if you wish to change the pick-up time, please contact us and we will accommodate you.
How far in advance do I need to make a reservation?
A reservation needs to be made at least 24 hours before vehicle pickup, while during high-demand season (July and August), it is preferable to make the reservation at least 72 hours before vehicle pickup.
I haven't received a reservation confirmation. Who should I contact?
If you haven't received a reservation confirmation to your provided email address, please check your "Spam" folder. If you still cannot find the confirmation, please contact us via email at info@autorental.ba or by phone at +387 61 22 00 00.
Is there a fee for making or canceling a reservation?
There is no fee for making or canceling a reservation.
Why is a credit card required?
A credit card serves as payment assurance for the rental. When picking up the vehicle, we authorize the credit card (reserve funds) for the amount of responsibility (the amount depends on the type of protection clauses you choose). It may take up to 30 days for the funds to be unblocked depending on the bank.
Can I leave a deposit in cash?
Yes, you can leave a deposit in cash as well as by credit card.
What payment methods do you accept?
You can pay by credit and debit cards as well as cash (Bosnian Convertible Mark, KM), bank transfer if indicated during the vehicle reservation.
Can I receive an R1 invoice for the vehicle rental?
Yes.
Can the credit card be charged after the vehicle rental?
Yes, in case there is a need for any additional charges after the rental (e.g., fines for improper parking during the vehicle rental, traffic violations, damages discovered after washing the vehicle that were not visible if the vehicle was extremely dirty). You will be informed about all subsequent charges via email or phone.
Can I pay for the rental when picking up the vehicle?
You can pay when picking up the vehicle. In that case, the pre-authorization amount is reduced (with additional insurance packages, pre-authorization is not done or is minimized).
What is the minimum and maximum age to rent a vehicle?
The minimum age to rent a vehicle is 18 years with at least one year of driving experience. Drivers under the age of 20 pay a young driver fee. There is no maximum age limit.
Is there a mileage limit?
There is no mileage limit; you have unlimited kilometers.
Can the rental period be less than 24 hours?
The rental period can be less than 24 hours, but the minimum charge is for 1 day, or 24 hours.
How long will the vehicle be available if I am late and do not pick up the vehicle at the agreed time?
If you have informed us in advance, the vehicle will be available until your arrival; otherwise, we cannot guarantee that the vehicle will be available upon your arrival.
Do I need to inspect the vehicle when renting?
You will inspect the vehicle together with our staff and compare any damages on the vehicle with damages listed on the rental agreement.
What if I get a parking ticket or any other traffic violation?
If you commit any traffic violation, we as the vehicle owner will receive the fine, and we will inform you via email or phone. Additionally, we are obliged by law to provide your information along with the rental contract to the police department that issued the fine.