Vehicle reservation
What do I need to rent a vehicle?
To rent a vehicle, you need a valid driver's license, ID card or passport, and a credit card in the driver's name (Diners, Visa, Mastercard, American Express). In certain cases, a credit card may not be necessary if you have already used our services and leave an adequate deposit.
Do I need to have an international driver's license?
An international driver's license is required if your driver's license is not written in the Latin alphabet.
Is it mandatory to specify the exact pick-up time when making a reservation?
When making your vehicle reservation, you must specify the exact pick-up time. However, if you wish to change the pick-up time, please contact us and we will accommodate you.
How far in advance do I need to make a reservation?
A reservation needs to be made at least 24 hours before vehicle pickup, while during high-demand season (July and August), it is preferable to make the reservation at least 72 hours before vehicle pickup.
I haven't received a reservation confirmation. Who should I contact?
If you haven't received a reservation confirmation to your provided email address, please check your "Spam" folder. If you still cannot find the confirmation, please contact us via email at info@autorental.ba or by phone at +387 61 22 00 00.
Is there a fee for making or canceling a reservation?
There is no fee for making or canceling a reservation.
What payment methods do you accept?
You can pay by credit and debit cards as well as cash (Bosnian Convertible Mark, KM), bank transfer if indicated during the vehicle reservation.
Can I decide on purchasing additional insurance packages during the reservation, or can I decide during the vehicle pick-up?
You can purchase additional insurance packages during the vehicle pick-up, and our staff will explain the benefits to you.
Can another person use the vehicle?
Yes, in that case, an additional driver fee may apply, and the additional driver must have all valid documents as the primary driver.
What additional equipment do you offer?
Our additional equipment includes: Mobile GPS navigation, in-car WiFi device, child seats for various ages, electric scooter. An overview of additional equipment is available at the following link.
Is delivery/pick-up of the vehicle to a specific address possible?
It is possible for an additional fee, which depends on the distance between the branch and the requested location.
Can I rent a vehicle if I only have a picture of my driver's license on my phone?
It is not possible to rent a vehicle to a person who does not have physical documents present.