Technical questions
I haven't received a reservation confirmation. Who should I contact?
If you haven't received a reservation confirmation to your provided email address, please check your "Spam" folder. If you still cannot find the confirmation, please contact us via email at info@autorental.ba or by phone at +387 61 22 00 00.
Is smoking allowed in the vehicle?
Smoking is not allowed in our vehicles. If the smoking ban is violated, a fee for the vehicle's chemical cleaning service will be charged.
Is it allowed to transport pets in the vehicle?
Yes, but please note that a cleaning fee will be charged if the interior of the vehicle is soiled.
What if I lose the key, documents, or registration plate?
In that case, please contact our branch immediately so that we can take necessary steps to allow you to continue using the vehicle as soon as possible.
Am I legally required to have a child seat?
According to the law, all children up to 150cm in height must be secured in a child seat attached to the vehicle.
How do I install a child seat in the vehicle, and are they safe and clean?
All child seats are safe and clean, and installation instructions are provided on each seat. Our staff is not obligated to install the seat in the vehicle, but they will assist you if needed.
Do I need to call the police in case of vehicle damage?
You must call the police and inform our branch.
What if the vehicle has a mechanical failure or a flat tire?
In that case, you need to contact our branch. Pay attention to the lights and messages on the vehicle's dashboard and use the manual located in the glove compartment.
How can I be sure that existing damages will not be charged to me?
Before and after each rental, a joint inspection of the vehicle is conducted, and all damages are described and photographed in the system and on the checklist.
If the vehicle breaks down due to my fault, will I receive a replacement vehicle?
You will receive a replacement vehicle within 24 hours, with possible charges.
We rented additional equipment, but we don't need it anymore or it has technical difficulties.
Please contact our branch to return it. In this case, you will only pay for the time the additional equipment was used.
What if I get a parking ticket or any other traffic violation?
If you commit any traffic violation, we as the vehicle owner will receive the fine, and we will inform you via email or phone. Additionally, we are obliged by law to provide your information along with the rental contract to the police department that issued the fine.