Technical questions

If you haven't received a reservation confirmation to your provided email address, please check your "Spam" folder. If you still cannot find the confirmation, please contact us via email at info@autorental.ba or by phone at +387 61 22 00 00.

Smoking is not allowed in our vehicles. If the smoking ban is violated, a fee for the vehicle's chemical cleaning service will be charged.

Yes, but please note that a cleaning fee will be charged if the interior of the vehicle is soiled.

In that case, please contact our branch immediately so that we can take necessary steps to allow you to continue using the vehicle as soon as possible.

According to the law, all children up to 150cm in height must be secured in a child seat attached to the vehicle.

All child seats are safe and clean, and installation instructions are provided on each seat. Our staff is not obligated to install the seat in the vehicle, but they will assist you if needed.

You must call the police and inform our branch.

In that case, you need to contact our branch. Pay attention to the lights and messages on the vehicle's dashboard and use the manual located in the glove compartment.

Before and after each rental, a joint inspection of the vehicle is conducted, and all damages are described and photographed in the system and on the checklist.

You will receive a replacement vehicle within 24 hours, with possible charges.

Please contact our branch to return it. In this case, you will only pay for the time the additional equipment was used.

If you commit any traffic violation, we as the vehicle owner will receive the fine, and we will inform you via email or phone. Additionally, we are obliged by law to provide your information along with the rental contract to the police department that issued the fine.